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Terms and conditions

At Onlinetravelservices, we are committed to providing a seamless experience for all our customers. We understand that plans may change, and in such cases, we aim to offer flexible options for refunds, subject to the terms outlined below.

Please read our Refund Policy carefully to understand the conditions under which we process refunds.

1. Refund Eligibility

Refunds are available in accordance with the policies set by the transport providers (bus, train, or airline companies). Generally, the following conditions apply:

  • Booking Cancellations: You may request a cancellation of your ticket within a specified time frame before your scheduled travel date. Refund eligibility will depend on the transport provider’s terms and conditions.
  • Changes to Travel Plans: If your transport provider changes the schedule or cancels your service, you may be eligible for a refund. In such cases, we will work with the provider to facilitate a refund.
  • Refund Requests: To initiate a refund, you must submit a request through your account on our website or contact our customer support team. The exact process and timing for refunds may vary depending on the provider and the nature of the request.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Log into Your Account: If you have an account, log in to your profile on our website.
  2. Go to ‘My Bookings’: Locate your booking under the “My Bookings” section.
  3. Request Refund: Follow the prompts to submit a refund request. Provide the necessary details, including the reason for the cancellation or refund request.

Once we receive your request, we will review it and provide instructions on the next steps. Please note that the processing time for refunds may vary.

3. Non-Refundable Services

Some tickets or services may be non-refundable, including but not limited to:

  • Non-refundable Discounted Tickets: Some promotional or discounted tickets are not eligible for refunds.
  • Special Offers and Deals: Tickets purchased under special offers or certain packages may have limited or no refund options.
  • Booking Fees: Any additional service or booking fees are generally non-refundable, unless stated otherwise by the transport provider.

4. Refund Processing Time

Refunds may take up to [X] business days to process, depending on the transport provider and payment method used. Once your refund is approved, the funds will be credited back to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.

5. Refunds for Delays or Cancellations

In the case of transport delays or cancellations, the transport provider’s policies will apply. You may be entitled to compensation or a refund directly from the provider, depending on the circumstances. We will assist you with the claim process, but the final decision and refund will be determined by the transport provider.

6. Changes to Refund Policy

We reserve the right to update or modify our Refund Policy at any time. Any changes to this policy will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.

7. Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team:

  • Email: Support@onlinetravelservies.co.in
  • Phone: +1 (202) 773-6309
  • Address: 9135 Cleveland Ave. NW North Canton, Ohio 44720

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